Continuous Quality Improvement

The Continuous Quality Improvement (CQI) and Compliance Department at Miami Bridge Youth and Family Services, Inc. facilitates a holistic Continuous Quality Improvement approach throughout the agency. By doing so, the department, comprised of the Chief Administrative and Compliance Officer and CQI Coordinator, works with every department to enlighten and encourage each staff member to work at ensuring that contract, regulatory, policy and best practice expectations and methods are modelled and achieved daily.

To that end, Miami Bridge adopted its own CQI mission “To promote a culture of safety, high-performance, quality service and continual improvement for all organizational stakeholders through competency building and proactive use of data, systems and processes.”

Whistleblower Policy

Miami Bridge ensures that it has in place various policies and procedures to further protect the legal and humane interest and general integrity of the agency. To that, we have an organization that is committed to upholding essential policies and practices. These are:

  • Equal Opportunities Practices and Policy
  • Non-Discriminatory Practices and Policy
  • Ethical Practices and Policy
  • Diversity Practices and Policy
  • Nepotism Policy
  • Anti-Harassment Policy
  • Nepotism Policy
  • Whistleblower Policy

Miami Bridge complies with Florida Private Sector Whistleblower Act pursuant to Florida Statue 448.101, which makes it unlawful to terminate or retaliate against an employee because he/she has complained about or reported any improper conduct to a governmental authority.

Risk, Contracts and Licensing Management

The CQI and Compliance Department are the agency’s administrative oversight for most grant funding sources, licensing authority, accreditation body (COA) and the general ongoing audit of our facilities and programs, sometimes unannounced. Some of our main stakeholders that we must report to and ensure we have an active CQI process to meet their expectations, are:

  • Florida Department of Children and Families
  • Florida Department of Juvenile Justice
  • Florida Network of Youth and Families
  • United Way of Miami Dade County
  • U.S. Department of Health and Human Services
  • Florida Department of Health
  • Various Grant Foundations
  • Council on Accreditation (COA)

Our CQI and Compliance process requires, but is not limited to, the following:

  • Conducting routine and periodic internal audits and maintaining checks and balances agency-wide
  • Conducting systematic internal reviews, frequent physical plant audits of shelters, track, analyze and report mandated incidents to Central Control Center (DJJ), review daily log book, camera surveillance footage and all other documentation
  • Working with our Board of Directors by way of a newly established Audit Committee to ensure risks are minimized in all opera tional areas
  • Tracking and reporting agency outcomes and outputs

EMR (Electronic Medical Records)

Our newest undertaking is to become a paperless organization and to be in full compliance with HIPAA and confidential laws as it relates to EMR.

  • Our EMR transition mode is current, went live on July 20th 2016 with a Case Management software called Lauris Online
  • Long-term EMR plans are in place for 2017 to streamline reporting and move MBY into the new era of technology
  • Utilization of multiple external EMR modes for CQI, namely HHS, NETMIS, JJIS, Lauris Online

Grant Writing and Management

Fully understanding the needs of the agency and what the ongoing requirements are all around, the Department also assumes responsibility for significant agency grant writing of which some functions are:

  • Researching and following up on grant leads
  • Brainstorming through an established in-house Grants Committee
  • Managing Grant Application process
  • Maintaining the grant award via coordination of multiple internal processes and people
  • Reporting to grantors of program success
  • Maintaining relationships to be re-awarded

Training and Staff Development

The expectation of staff training at Miami Bridge is very high and requires a level of meticulous management. This is delivered through our continuous quality improvement focus and administrative expertise. Here is a sampling of what our agency training process entails:

  • Our licensing authority, all funders and accrediting body makes it a mandatory requirement for staff training
  • All staff are required 80 hours in their first year and 40 hours every year after
  • It starts with two weeks of orientation training
  • Tracking employees’ hours, arranging training and assure required training topics are met, timely
  • Working internally with HR to continuously improve employee training and development needs